Refund policy

Returns & Refund Policy

Last updated: October 18, 2026

The 30-night sleep trial

We want you to love sleeping on Roehaina. Every Cloud Pillow, comforter and set comes with a 30-night sleep trial, counted from the day your order is delivered. Sleep on it, wash it, live with it. If it is not for you, you can return it within those 30 nights for a refund.

How to start a return

Email hello@roehaina.com with your order number and the item(s) you would like to return.
We will reply within one business day with a return authorization and a prepaid return label.
Pack the item in its original packaging if you still have it (any clean box or bag is fine if not), attach the label and drop it off with the carrier within 14 days.

Returns sent without a return authorization may not be accepted.

Return conditions

Items must be clean and free of stains, odors, pet hair and damage beyond normal trial use. Soiled or damaged items may be refused or subject to a reduced refund.
Bundles and multi-packs (Double, Triple, Full Puff Set) are refunded in full only when all items in the bundle are returned. Partial returns are refunded at the bundle price minus the regular price of the items kept.
Gift cards and final-sale items are not returnable.

Return shipping

Return shipping within the contiguous US is free for your first return on an order. For additional returns, or returns from Alaska, Hawaii and US territories, a flat $12 return shipping fee per pillow and $20 per comforter is deducted from the refund. Returns for defective or incorrect items are always free.

Refunds

Once your return arrives at our warehouse and is inspected (usually within 3 business days of delivery), we issue the refund to your original payment method. Banks typically post the refund within 5-10 business days. Original shipping charges, if any, are not refunded unless the return is due to our error.

Exchanges

Want a different color, size or height? The fastest way is to place a new order for the item you want and return the original under the sleep trial. Email us and we will make sure the return is free.

Damaged, defective or wrong items

If something arrives damaged, defective or not what you ordered, email us photos within 7 days of delivery. We will send a replacement or issue a full refund, including shipping, at no cost to you.

Warranty

Roehaina products are covered by a 1-year limited warranty against manufacturing defects such as split seams, failed zippers and foam that does not recover its shape under normal use. The warranty does not cover normal wear, stains, misuse or damage from improper washing. Contact us with photos and your order number to make a claim.