Shipping policy

Shipping Policy

Last updated: October 31, 2026

Processing time

Orders are packed and handed to the carrier on the next business day (Monday-Friday, excluding US holidays). You will get a shipping confirmation email with a tracking number as soon as your order leaves our warehouse.

Rates and delivery times (United States)

Free standard shipping on every US order, with no minimum order amount.
Standard shipping usually arrives 2–4 business days after dispatch in the contiguous US. Alaska, Hawaii and US territories can take 5-10 business days.

Delivery estimates come from the carrier and are not guaranteed. We are not responsible for carrier delays caused by weather, holidays or other events outside our control.

Where we ship

We currently ship to addresses in the United States only, including APO/FPO/DPO addresses for Cloud Pillows. Because of their size, comforters and bundles cannot ship to PO Boxes or APO/FPO/DPO addresses.

Unboxing

Comforters ship vacuum-packed and Cloud Pillows ship compressed. Unroll or unbox them and give them 24-72 hours to fully regain their loft. A faint new-product scent is normal and fades after airing out.

Address changes and cancellations

Need to change your address or cancel? Email hello@roehaina.com as soon as possible. We can usually help if the order has not been packed yet. Once an order has shipped it cannot be cancelled, but you can return it under our 30-night sleep trial. We are not responsible for orders shipped to an incorrect address entered at checkout.

Lost, stolen or damaged packages

If tracking shows delivered but you cannot find your package, please check with neighbors and your building office and wait 48 hours, since carriers sometimes scan early. If it still has not turned up, contact us and we will open a trace with the carrier and make it right. If your order arrives damaged, email us photos within 7 days of delivery and we will send a replacement at no cost.